VACANCIES

Constituency Casework & Administrative Officer

Salary in line with IPSA pay scales (depending on experience).

Josh Dean MP, the new MP for Hertford and Stortford, is seeking a Casework & Administrative Officer to join his team and ensure the highest level of service for his constituents.

Reporting to

The Constituency Support Manager.

Key responsibilities 

CASEWORK

  • Log all cases; monitor progress and ensure all identified actions are taken.

  • Assist surgeries and other meetings and follow up as appropriate.

  • Gather relevant information to assist with resolving cases.

  • Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP.

  • Analyse patterns of enquiries and produce reports.

  • Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required.

  • Draft responses to constituents.

  • Ensure records are kept and information managed confidentially in line with the data protection legislation.

  • Follow up on social media queries and comments.

  • Attend constituency meetings as appropriate.

  • Retain records and information confidentially and in line with the Data Protection Act.

ADMINISTRATIVE

  • Assist in the compilation of briefing packs.

  • Assist in the updating of social media on request.

  • Assist with arrangements for events; this may include: venue research and bookings; compiling and managing guest-lists; liaising with suppliers; and providing on-the-day event support as required.

  • Database management using office software (e.g. Microsoft Office) to handle administrative cases.

  • Diary Management.

  • Engage professionally, confidentially and with care and integrity with members of the public, through a variety of methods.

  • Handling administrative arrangements for meetings with members of the public/MP surgeries.

  • Minute taking.

  • Photocopying, filing, record-keeping and typing correspondence.

  • Provide administrative support in relation to MP's expenses scheme via IPSA Online.

  • Respond to enquiries by telephone, e mail and social media, passing on queries to another team members/MP as appropriate

OTHER

  • There may be requirement for the role holder to work outside of the normal working hours, including attending events such as surgeries, with the MP as required.

Essential requirements

  • Experience of casework.

  • Excellent communication skills, both written and oral.

  • High level of IT literacy.

Desirable requirements

  • Knowledge of the constituency.

Location

In the Bishop’s Stortford office.

Length of contract

1 year fixed-term in the first instance, with possibility of permanent contract; with 6-month probationary period.

Deadline

Midday on Friday 6 September 2024.

PLEASE NOTE: if you are interested, please get your application in as soon as possible. We may close the process if we have received sufficient applications.

Interview process

The first interview will be via Zoom. A follow-up interview could be via Zoom or in-person (in Hertfordshire or London).

How to apply

Please send a CV and covering letter (explaining in no more than 2 sides of A4 why you are suitable for this role) to: deanmptransition1@gmail.com